Customer Success Operations Director

A company is looking for a Customer Success and Services Operations Director. Key Responsibilities Partner with client experience management teams to implement renewal and expansion motions, providing insights on performance and areas for improvement Establish and evolve key business processes to drive efficiency and support future growth Prepare regular reporting and presentations on business results and trends for leadership Required Qualifications 7-10 years of experience in Client Success, Customer Experience, or Services Operations Mature understanding of go-to-market and client-facing SaaS strategies Salesforce.com subject matter expert with experience in creating reports and managing dashboards Proven experience leveraging and managing GTM technology platforms Bachelor's degree or equivalent work experience

Apr 17, 2025 - 22:44

A company is looking for a Customer Success and Services Operations Director. Key Responsibilities Partner with client experience management teams to implement renewal and expansion motions, providing insights on performance and areas for improvement Establish and evolve key business processes to drive efficiency and support future growth Prepare regular reporting and presentations on business results and trends for leadership Required Qualifications 7-10 years of experience in Client Success, Customer Experience, or Services Operations Mature understanding of go-to-market and client-facing SaaS strategies Salesforce.com subject matter expert with experience in creating reports and managing dashboards Proven experience leveraging and managing GTM technology platforms Bachelor's degree or equivalent work experience