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Delivery Management Lead
A company is looking for a Delivery Management Lead to oversee and enhance customer service delivery in technology systems. Key Responsibilities Recruit and hire skilled technicians and Site Leads to build an effective team Monitor ticket backlog for timely resolution and efficient workflow management Support customer leaders and manage escalations to ensure smooth operations Required Qualifications 5+ years of experience leading Delivery and Deskside/Field Services teams Sound knowledge of IT services and technology vendors Experience in managing technical teams through break/fix incidents Must be a US Citizen and reside in the US ServiceNow platform knowledge and experience
A company is looking for a Delivery Management Lead to oversee and enhance customer service delivery in technology systems.
Key Responsibilities
Recruit and hire skilled technicians and Site Leads to build an effective team
Monitor ticket backlog for timely resolution and efficient workflow management
Support customer leaders and manage escalations to ensure smooth operations
Required Qualifications
5+ years of experience leading Delivery and Deskside/Field Services teams
Sound knowledge of IT services and technology vendors
Experience in managing technical teams through break/fix incidents
Must be a US Citizen and reside in the US
ServiceNow platform knowledge and experience
