Desktop Support Administrator

A company is looking for an Administrator - L2. Key Responsibilities Perform problem determination and resolution for end user devices, including equipment and software issues Coordinate incident and problem resolution with other teams and support authorized users and end user devices Conduct install, move, add, and change (IMAC) activities, as well as data backups and restores Required Qualifications Managed a Desktop Support/Field Services team across multiple locations Strong understanding of SLAs, CPIs, and ITIL concepts At least three years of experience in technical service delivery Working knowledge of ITSM tools, particularly ServiceNow Extensive knowledge of Windows builds and software break/fix

Mar 25, 2025 - 23:05

A company is looking for an Administrator - L2. Key Responsibilities Perform problem determination and resolution for end user devices, including equipment and software issues Coordinate incident and problem resolution with other teams and support authorized users and end user devices Conduct install, move, add, and change (IMAC) activities, as well as data backups and restores Required Qualifications Managed a Desktop Support/Field Services team across multiple locations Strong understanding of SLAs, CPIs, and ITIL concepts At least three years of experience in technical service delivery Working knowledge of ITSM tools, particularly ServiceNow Extensive knowledge of Windows builds and software break/fix