Director of Client Onboarding

A company is looking for a Director of Implementation & Client Onboarding. Key Responsibilities Develop and implement a client onboarding and implementation strategy aligned with company objectives Identify and refine client onboarding workflows to enhance efficiency and improve customer experience Collaborate with cross-functional teams to ensure seamless customer transitions and alignment on goals Qualifications & Experience 5-7 years in a leadership role managing client onboarding/implementation teams in a B2B SaaS setting 3+ years managing direct reports Experience designing and implementing scalable client onboarding programs Strong analytical skills and experience using customer success tools Experience in stakeholder management

Apr 4, 2025 - 21:04

A company is looking for a Director of Implementation & Client Onboarding. Key Responsibilities Develop and implement a client onboarding and implementation strategy aligned with company objectives Identify and refine client onboarding workflows to enhance efficiency and improve customer experience Collaborate with cross-functional teams to ensure seamless customer transitions and alignment on goals Qualifications & Experience 5-7 years in a leadership role managing client onboarding/implementation teams in a B2B SaaS setting 3+ years managing direct reports Experience designing and implementing scalable client onboarding programs Strong analytical skills and experience using customer success tools Experience in stakeholder management