Director of Customer Experience Insights

A company is looking for a Director, Research & Insights, Customer Experience. Key Responsibilities Define and lead Customer Experience insights and NPS program management across various audiences Develop recommendations for research approaches to address key business questions Manage and develop direct reports while fostering teamwork and collaboration Required Qualifications Bachelor's Degree required; Master's degree preferred in relevant fields 7+ years of work experience in market research or consulting, specifically in customer experience insights/NPS program management Experience with a wide range of primary research approaches, including qualitative and quantitative methods Proficiency in online survey design, sample management, and tools like Qualtrics Experience managing external research vendors and implementing various research methodologies

Apr 18, 2025 - 15:35

A company is looking for a Director, Research & Insights, Customer Experience. Key Responsibilities Define and lead Customer Experience insights and NPS program management across various audiences Develop recommendations for research approaches to address key business questions Manage and develop direct reports while fostering teamwork and collaboration Required Qualifications Bachelor's Degree required; Master's degree preferred in relevant fields 7+ years of work experience in market research or consulting, specifically in customer experience insights/NPS program management Experience with a wide range of primary research approaches, including qualitative and quantitative methods Proficiency in online survey design, sample management, and tools like Qualtrics Experience managing external research vendors and implementing various research methodologies