New York Service Delivery Manager

A company is looking for a Service Delivery Manager. Key Responsibilities Improve key success metrics including Customer Satisfaction Score, Service Level Goals, and Quality Goals Coach associates to achieve company and client goals while coordinating training on services and processes Manage multiple ongoing tasks and projects while monitoring team attendance and absence Required Qualifications Minimum 1 year of call center or equivalent work experience Ability to promote a performance-driven culture Experience in engaging and supporting teams with necessary tools and systems Proven mentorship and inspiration skills Understanding of data interpretation and reporting

Apr 18, 2025 - 15:35

A company is looking for a Service Delivery Manager. Key Responsibilities Improve key success metrics including Customer Satisfaction Score, Service Level Goals, and Quality Goals Coach associates to achieve company and client goals while coordinating training on services and processes Manage multiple ongoing tasks and projects while monitoring team attendance and absence Required Qualifications Minimum 1 year of call center or equivalent work experience Ability to promote a performance-driven culture Experience in engaging and supporting teams with necessary tools and systems Proven mentorship and inspiration skills Understanding of data interpretation and reporting