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E-Commerce Operations Specialist
A company is looking for an E-Commerce Customer Service Representative / Operations Specialist. Key Responsibilities: Supervise and coach a team of Customer Experience Agents managing customer interactions Oversee the full lifecycle of customer orders and coordinate with third-party sellers for fulfillment issues Maintain records of customer interactions and generate reports to identify trends and improve service delivery Qualifications: 2-3 years of relevant experience in customer support, order management, or operations Strong organizational skills and ability to manage priorities in a fast-paced environment Proficiency in Microsoft Excel, Outlook, and order management systems Experience with CRM platforms like Salesforce is preferred Entrepreneurial mindset with a customer-first approach
A company is looking for an E-Commerce Customer Service Representative / Operations Specialist.
Key Responsibilities:
Supervise and coach a team of Customer Experience Agents managing customer interactions
Oversee the full lifecycle of customer orders and coordinate with third-party sellers for fulfillment issues
Maintain records of customer interactions and generate reports to identify trends and improve service delivery
Qualifications:
2-3 years of relevant experience in customer support, order management, or operations
Strong organizational skills and ability to manage priorities in a fast-paced environment
Proficiency in Microsoft Excel, Outlook, and order management systems
Experience with CRM platforms like Salesforce is preferred
Entrepreneurial mindset with a customer-first approach