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Enterprise Support Specialist
A company is looking for an Enterprise Support Specialist to join their team. Key Responsibilities Coordinate solutions for customers by troubleshooting technical issues and maintaining a feedback loop for customer retention Investigate and resolve technical issues related to integrations Triage, escalate, and collaborate with various teams to ensure timely resolution of issues Required Qualifications Previous B2B support experience in SaaS and/or fintech Project management experience (preferred) Proficient in Excel / Google Sheets Experience with Zendesk support software is a plus Must be currently authorized to work in the USA without sponsorship
A company is looking for an Enterprise Support Specialist to join their team.
Key Responsibilities
Coordinate solutions for customers by troubleshooting technical issues and maintaining a feedback loop for customer retention
Investigate and resolve technical issues related to integrations
Triage, escalate, and collaborate with various teams to ensure timely resolution of issues
Required Qualifications
Previous B2B support experience in SaaS and/or fintech
Project management experience (preferred)
Proficient in Excel / Google Sheets
Experience with Zendesk support software is a plus
Must be currently authorized to work in the USA without sponsorship