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Global Client Support Manager
A company is looking for a Manager, Global Client Support to lead and optimize their support team. Key Responsibilities Establish and maintain standardized processes and workflows for frontline support Track and analyze key support KPIs to enhance operational efficiency Oversee daily operations and provide coaching to improve service quality Qualifications & Experience 3+ years of experience in customer support, with at least 1 year in a leadership role Strong analytical skills with experience in support metrics Proven ability to build and refine support processes and knowledge management systems Experience with support tools such as Zendesk or similar platforms Passion for operational efficiency and customer satisfaction
A company is looking for a Manager, Global Client Support to lead and optimize their support team.
Key Responsibilities
Establish and maintain standardized processes and workflows for frontline support
Track and analyze key support KPIs to enhance operational efficiency
Oversee daily operations and provide coaching to improve service quality
Qualifications & Experience
3+ years of experience in customer support, with at least 1 year in a leadership role
Strong analytical skills with experience in support metrics
Proven ability to build and refine support processes and knowledge management systems
Experience with support tools such as Zendesk or similar platforms
Passion for operational efficiency and customer satisfaction