Guest Experience Team Lead
A company is looking for a Guest Experience - Team Lead. Key Responsibilities: Own Level 2 escalations, managing complex guest cases and high-stakes de-escalations Mentor new hires by leading onboarding sessions and providing coaching Identify and propose improvements to tools, SOPs, and training based on problem-solving insights Required Qualifications: Proven success as a Guest Experience Specialist or equivalent Mastery over systems like Salesforce and Guesty Ability to thrive in ambiguity and under pressure Eagerness to grow into a formal leadership position Flexibility to work evenings and at least one weekend day
A company is looking for a Guest Experience - Team Lead.
Key Responsibilities:
Own Level 2 escalations, managing complex guest cases and high-stakes de-escalations
Mentor new hires by leading onboarding sessions and providing coaching
Identify and propose improvements to tools, SOPs, and training based on problem-solving insights
Required Qualifications:
Proven success as a Guest Experience Specialist or equivalent
Mastery over systems like Salesforce and Guesty
Ability to thrive in ambiguity and under pressure
Eagerness to grow into a formal leadership position
Flexibility to work evenings and at least one weekend day
