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HR Contact Center Manager
A company is looking for a Manager, People Services to oversee HR Contact Center operations and ensure high-quality customer service for HR inquiries. Key Responsibilities Manage day-to-day HR Contact Center services, ensuring timely resolution of inquiries Monitor service quality and identify process improvement opportunities Develop forecasts and staffing plans to meet service level agreements Required Qualifications Bachelor's degree in Human Resources, Business Administration, or related field required; Master's degree preferred 5+ years of experience in a Customer Service Center or Human Resources role PHR or SPHR certification preferred
A company is looking for a Manager, People Services to oversee HR Contact Center operations and ensure high-quality customer service for HR inquiries.
Key Responsibilities
Manage day-to-day HR Contact Center services, ensuring timely resolution of inquiries
Monitor service quality and identify process improvement opportunities
Develop forecasts and staffing plans to meet service level agreements
Required Qualifications
Bachelor's degree in Human Resources, Business Administration, or related field required; Master's degree preferred
5+ years of experience in a Customer Service Center or Human Resources role
PHR or SPHR certification preferred