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ITSM Lead
A company is looking for an ITSM Lead and ServiceNow Expert. Key Responsibilities Provide ITSM expertise and leadership across various management processes Lead the design, implementation, and maintenance of ITSM processes using ServiceNow Monitor and analyze ITSM metrics to identify trends and opportunities for improvement Required Qualifications Bachelor's degree in Information Technology, Computer Science, or a related field; advanced degree preferred Minimum of 5 years of experience in IT Service Management and hands-on experience with ServiceNow Proven track record of successful ServiceNow implementations and process improvements Strong understanding of ITIL frameworks and Network Connectivity Services workflows ServiceNow certifications, such as Certified System Administrator (CSA) or Certified Implementation Specialist (CIS), are highly desirable
A company is looking for an ITSM Lead and ServiceNow Expert.
Key Responsibilities
Provide ITSM expertise and leadership across various management processes
Lead the design, implementation, and maintenance of ITSM processes using ServiceNow
Monitor and analyze ITSM metrics to identify trends and opportunities for improvement
Required Qualifications
Bachelor's degree in Information Technology, Computer Science, or a related field; advanced degree preferred
Minimum of 5 years of experience in IT Service Management and hands-on experience with ServiceNow
Proven track record of successful ServiceNow implementations and process improvements
Strong understanding of ITIL frameworks and Network Connectivity Services workflows
ServiceNow certifications, such as Certified System Administrator (CSA) or Certified Implementation Specialist (CIS), are highly desirable