Level 2 Service Desk Analyst

A company is looking for a Level 2 Service Desk Analyst-Remote, US. Key Responsibilities Provide Level 2 end user support via various channels, including administration of user accounts and connectivity issues Support Office 365, Windows 10, Mac OS, Active Directory/Azure, Okta, MFA, and other administrative functions Manage onsite deskside ticket queues and develop client-specific documentation and training materials Required Qualifications 2-4 years of experience in a Service Desk, Onsite Support, or call center IT support environment Experience with Fresh Service ticketing platform is required Technical proficiency with Windows, Office, MAC iOS, and Mobile Device Management technologies Knowledge of Active Directory, Azure, Okta, O365, MFA, and networking concepts College or technology school degree preferred

Apr 7, 2025 - 21:05

A company is looking for a Level 2 Service Desk Analyst-Remote, US. Key Responsibilities Provide Level 2 end user support via various channels, including administration of user accounts and connectivity issues Support Office 365, Windows 10, Mac OS, Active Directory/Azure, Okta, MFA, and other administrative functions Manage onsite deskside ticket queues and develop client-specific documentation and training materials Required Qualifications 2-4 years of experience in a Service Desk, Onsite Support, or call center IT support environment Experience with Fresh Service ticketing platform is required Technical proficiency with Windows, Office, MAC iOS, and Mobile Device Management technologies Knowledge of Active Directory, Azure, Okta, O365, MFA, and networking concepts College or technology school degree preferred