Licensed Contact Center Manager

A company is looking for a Contact Center Operations Manager to oversee contact center services and ensure compliance with operational standards. Key Responsibilities Manages a team of clinical supervisors to ensure policy compliance and service level agreement (SLA) metrics are met Acts as an escalation point for at-risk cases and staff concerns Provides operational updates to the Director of Contact Center Operations and other program directors as needed Required Qualifications Master's degree in a behavioral health related field and five years of post-licensure counseling experience Current valid unrestricted counseling license or certification Documented experience in counseling supervision and management Strong knowledge of call center operations and military lifestyle Ability to pass background checks and obtain a Public Trust Security Clearance

Apr 15, 2025 - 02:43

A company is looking for a Contact Center Operations Manager to oversee contact center services and ensure compliance with operational standards. Key Responsibilities Manages a team of clinical supervisors to ensure policy compliance and service level agreement (SLA) metrics are met Acts as an escalation point for at-risk cases and staff concerns Provides operational updates to the Director of Contact Center Operations and other program directors as needed Required Qualifications Master's degree in a behavioral health related field and five years of post-licensure counseling experience Current valid unrestricted counseling license or certification Documented experience in counseling supervision and management Strong knowledge of call center operations and military lifestyle Ability to pass background checks and obtain a Public Trust Security Clearance