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Major Incident Manager
A company is looking for a Major/Critical Incident Manager. Key Responsibilities Perform Major Incident Management and oversee P1/P2 tickets Coordinate technical teams and client Major Incident managers to resolve issues Document incidents, track issues to closure, and communicate updates to stakeholders Required Qualifications 3-5 years of experience in incident management ITIL certification is preferred Ability to articulate issues and understand business impact Experience in managing technical bridges during incidents Availability to function as a Major Incident manager during weekends or off-hours
A company is looking for a Major/Critical Incident Manager.
Key Responsibilities
Perform Major Incident Management and oversee P1/P2 tickets
Coordinate technical teams and client Major Incident managers to resolve issues
Document incidents, track issues to closure, and communicate updates to stakeholders
Required Qualifications
3-5 years of experience in incident management
ITIL certification is preferred
Ability to articulate issues and understand business impact
Experience in managing technical bridges during incidents
Availability to function as a Major Incident manager during weekends or off-hours