Microsoft 365 Helpdesk Technician

A company is looking for a Microsoft 365 Helpdesk Technician to provide support for users, devices, and systems in a cloud-based environment. Key Responsibilities Surface and resolve day-to-day support issues related to desktop/end-user support and applications Manage IT Helpdesk operations, including monitoring and reporting on service objectives Assist with the implementation of new workloads and respond to all computer/mobile issues as needed Required Qualifications, Training, and Education Bachelor's Degree preferred with 3+ years of IT and service desk experience Thorough knowledge of Microsoft and Mac operating systems for installation and troubleshooting Related Microsoft 365 administrative and configuration certifications Familiarity with Azure AD Connect and cloud integration technologies Experience in managing ticketing systems and escalations

Apr 18, 2025 - 22:42

A company is looking for a Microsoft 365 Helpdesk Technician to provide support for users, devices, and systems in a cloud-based environment. Key Responsibilities Surface and resolve day-to-day support issues related to desktop/end-user support and applications Manage IT Helpdesk operations, including monitoring and reporting on service objectives Assist with the implementation of new workloads and respond to all computer/mobile issues as needed Required Qualifications, Training, and Education Bachelor's Degree preferred with 3+ years of IT and service desk experience Thorough knowledge of Microsoft and Mac operating systems for installation and troubleshooting Related Microsoft 365 administrative and configuration certifications Familiarity with Azure AD Connect and cloud integration technologies Experience in managing ticketing systems and escalations