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New York Licensed Member Experience Associate
A company is looking for a Member Experience Associate - Retention. Key Responsibilities Manage a high volume of customer communications to resolution Identify customer needs and provide innovative solutions to enhance satisfaction Act as a liaison to resolve issues and promote customer retention Required Qualifications Minimum of two years in a call center environment Previous experience in retention call center roles is preferred Must possess a Property & Casualty (P&C) license across multiple states Ability to multitask and work both independently and collaboratively Proficiency in using various applications and tools for customer interaction
A company is looking for a Member Experience Associate - Retention.
Key Responsibilities
Manage a high volume of customer communications to resolution
Identify customer needs and provide innovative solutions to enhance satisfaction
Act as a liaison to resolve issues and promote customer retention
Required Qualifications
Minimum of two years in a call center environment
Previous experience in retention call center roles is preferred
Must possess a Property & Casualty (P&C) license across multiple states
Ability to multitask and work both independently and collaboratively
Proficiency in using various applications and tools for customer interaction