Ohio Medicaid Call Center Rep

A company is looking for an Ohio Medicaid Inbound Contacts Representative to assist members with healthcare inquiries. Key Responsibilities Address incoming telephone, digital, or written inquiries from Medicaid members Resolve complex benefit questions and educate members on their options Support outbound call campaigns by conducting outreach to members Required Qualifications Minimum 2 years of customer service experience Proficiency with Microsoft Office applications, especially Outlook and Teams Strong technical skills and ability to work across multiple software systems Must be willing to remain in this position for 12 months before applying to other opportunities Must currently reside in the state of Ohio

Mar 28, 2025 - 19:22

A company is looking for an Ohio Medicaid Inbound Contacts Representative to assist members with healthcare inquiries. Key Responsibilities Address incoming telephone, digital, or written inquiries from Medicaid members Resolve complex benefit questions and educate members on their options Support outbound call campaigns by conducting outreach to members Required Qualifications Minimum 2 years of customer service experience Proficiency with Microsoft Office applications, especially Outlook and Teams Strong technical skills and ability to work across multiple software systems Must be willing to remain in this position for 12 months before applying to other opportunities Must currently reside in the state of Ohio