Ohio Medicaid Call Center Representative

A company is looking for an Inbound Contacts Representative 2 to address incoming inquiries and provide customer support. Key Responsibilities Address customer needs, including complex benefit questions and issue resolution Record details of inquiries and escalate unresolved grievances as necessary Work within defined parameters to prioritize tasks and meet quality standards Required Qualifications Minimum 2 years of customer service experience Minimum 2 years of technical experience Ability to manage multiple priorities and use various computer applications simultaneously Availability to work a flexible schedule, including some weekends and overtime Must reside in the state of Ohio

Mar 27, 2025 - 20:56

A company is looking for an Inbound Contacts Representative 2 to address incoming inquiries and provide customer support. Key Responsibilities Address customer needs, including complex benefit questions and issue resolution Record details of inquiries and escalate unresolved grievances as necessary Work within defined parameters to prioritize tasks and meet quality standards Required Qualifications Minimum 2 years of customer service experience Minimum 2 years of technical experience Ability to manage multiple priorities and use various computer applications simultaneously Availability to work a flexible schedule, including some weekends and overtime Must reside in the state of Ohio