Oncology Customer Service Representative

A company is looking for an Oncology Customer Service Support Representative to assist patients and clients with health insurance and billing inquiries. Key Responsibilities Manage high call volumes while providing assistance on insurance coverage and billing inquiries Collaborate with departments to resolve reimbursement opportunities and document conversations accurately Process payments and maintain records in compliance with HIPAA and PCI regulations Required Qualifications, Training, and Education High school diploma or equivalent required; Associate's degree or higher preferred 1-3 years of relevant healthcare experience needed Knowledge of medical billing practices and ability to interpret insurance EOBs preferred Computer proficiency in MS Windows, MS Office, and database systems required Bilingual in English and Spanish highly desirable

Apr 9, 2025 - 23:00

A company is looking for an Oncology Customer Service Support Representative to assist patients and clients with health insurance and billing inquiries. Key Responsibilities Manage high call volumes while providing assistance on insurance coverage and billing inquiries Collaborate with departments to resolve reimbursement opportunities and document conversations accurately Process payments and maintain records in compliance with HIPAA and PCI regulations Required Qualifications, Training, and Education High school diploma or equivalent required; Associate's degree or higher preferred 1-3 years of relevant healthcare experience needed Knowledge of medical billing practices and ability to interpret insurance EOBs preferred Computer proficiency in MS Windows, MS Office, and database systems required Bilingual in English and Spanish highly desirable