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Online Learning Support Specialist
A company is looking for a Customer Support Specialist - Online Learning. Key Responsibilities Provide technical support to first responder clients via phone, email, and chat Document and categorize support tickets while monitoring feedback for collaboration Manage software incident management and troubleshoot issues on the online learning platform Required Qualifications 2 years of experience in software or SaaS technical support or related field Minimum of one year of Salesforce experience GED/High School Diploma Desire to grow within the company Good job stability
A company is looking for a Customer Support Specialist - Online Learning.
Key Responsibilities
Provide technical support to first responder clients via phone, email, and chat
Document and categorize support tickets while monitoring feedback for collaboration
Manage software incident management and troubleshoot issues on the online learning platform
Required Qualifications
2 years of experience in software or SaaS technical support or related field
Minimum of one year of Salesforce experience
GED/High School Diploma
Desire to grow within the company
Good job stability