Product Support Coordinator

A company is looking for a Product Support Coordinator. Key Responsibilities Provide high-level support to customers through email and phone Identify, organize, and prioritize incoming customer issues, and manage ticket assignments Develop training plans and mentor newer team members Required Qualifications At least 2 years of experience in a similar role may substitute for a degree 3 years of experience in a customer service role 2 years of experience in a technical support role Experience training or mentoring colleagues and/or customers Experience working with Product/Development teams

Apr 3, 2025 - 02:47

A company is looking for a Product Support Coordinator. Key Responsibilities Provide high-level support to customers through email and phone Identify, organize, and prioritize incoming customer issues, and manage ticket assignments Develop training plans and mentor newer team members Required Qualifications At least 2 years of experience in a similar role may substitute for a degree 3 years of experience in a customer service role 2 years of experience in a technical support role Experience training or mentoring colleagues and/or customers Experience working with Product/Development teams