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Program Manager, Dispute Operations
A company is looking for a Program Manager, Dispute Experience. Key Responsibilities Own and improve process documentation related to the dispute resolution process Analyze data to identify areas for improvement and drive execution of project plans Collaborate with cross-functional teams to support operational readiness for new products/features Required Qualifications 6+ years of experience in product operations, product management, or similar roles in financial services 3+ years of experience with Card Issuer Dispute Operations (Reg E and/or Reg Z) Knowledge of dispute fraud types and mitigation tactics Foundational SQL and data visualization experience using tools like Looker or Tableau Experience in process management and continuous improvement
A company is looking for a Program Manager, Dispute Experience.
Key Responsibilities
Own and improve process documentation related to the dispute resolution process
Analyze data to identify areas for improvement and drive execution of project plans
Collaborate with cross-functional teams to support operational readiness for new products/features
Required Qualifications
6+ years of experience in product operations, product management, or similar roles in financial services
3+ years of experience with Card Issuer Dispute Operations (Reg E and/or Reg Z)
Knowledge of dispute fraud types and mitigation tactics
Foundational SQL and data visualization experience using tools like Looker or Tableau
Experience in process management and continuous improvement