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Provider Support Agent
A company is looking for a Provider Support Agent responsible for supporting business partners through various communication channels. Key Responsibilities Communicate with business partners via phone, email, and chat, addressing inquiries and issues Analyze information to provide solutions and assist with troubleshooting and account origination issues Ensure compliance with procedures and maintain up-to-date knowledge of policies and procedures Required Qualifications Related practice experience and/or customer service experience Proficient in Microsoft Office Weekend availability required Shift differential for evening, night, and weekend hours
A company is looking for a Provider Support Agent responsible for supporting business partners through various communication channels.
Key Responsibilities
Communicate with business partners via phone, email, and chat, addressing inquiries and issues
Analyze information to provide solutions and assist with troubleshooting and account origination issues
Ensure compliance with procedures and maintain up-to-date knowledge of policies and procedures
Required Qualifications
Related practice experience and/or customer service experience
Proficient in Microsoft Office
Weekend availability required
Shift differential for evening, night, and weekend hours