Provider Support Lead

A company is looking for a Provider Support Lead to oversee call center operations and support team performance. Key Responsibilities Assist staff with complex responsibilities and ensure compliance with service standards Manage the Quality Assurance program and provide feedback to team members Conduct performance evaluations and weekly meetings to review metrics and development Required Qualifications Related practice experience and/or customer service experience Weekend availability required Proficient in Microsoft Office Beginner/Intermediate proficiency in Microsoft Excel Shift differential for evening, night, and weekend hours

May 17, 2025 - 00:36

A company is looking for a Provider Support Lead to oversee call center operations and support team performance. Key Responsibilities Assist staff with complex responsibilities and ensure compliance with service standards Manage the Quality Assurance program and provide feedback to team members Conduct performance evaluations and weekly meetings to review metrics and development Required Qualifications Related practice experience and/or customer service experience Weekend availability required Proficient in Microsoft Office Beginner/Intermediate proficiency in Microsoft Excel Shift differential for evening, night, and weekend hours