Provider Support Lead

A company is looking for a Provider Support Agent - Lead to oversee call center operations and support team performance. Key Responsibilities Assist staff in executing intricate responsibilities and manage customer support communications Deliver leadership and guidance while managing the Quality Assurance program and providing feedback Conduct performance evaluations and weekly meetings to review metrics and support team development Required Qualifications Related practice experience and/or customer service experience Proficient in Microsoft Office Weekend availability required Beginner/Intermediate proficiency in Microsoft Excel Experience in managing performance metrics and KPIs

Apr 2, 2025 - 19:22

A company is looking for a Provider Support Agent - Lead to oversee call center operations and support team performance. Key Responsibilities Assist staff in executing intricate responsibilities and manage customer support communications Deliver leadership and guidance while managing the Quality Assurance program and providing feedback Conduct performance evaluations and weekly meetings to review metrics and support team development Required Qualifications Related practice experience and/or customer service experience Proficient in Microsoft Office Weekend availability required Beginner/Intermediate proficiency in Microsoft Excel Experience in managing performance metrics and KPIs