Quality Assurance Dialer Coordinator
A company is looking for a Coordinator Quality Assurance Dialer. Key Responsibilities Monitor adherence to benchmarks and goals, providing root cause analysis and implementing corrective actions Manage the InContact Dialer and perform quality assurance for the Customer Service team Prepare and analyze operational reports, ensuring the daily readiness of the call center automated dialer application Required Qualifications High school diploma required; college degree preferred Minimum 5 years of experience in healthcare revenue cycle or related field required All certifications required upon hire Experience with call center management systems and quality assurance processes Technical proficiency in operating various computer systems, including dialer management programs
A company is looking for a Coordinator Quality Assurance Dialer.
Key Responsibilities
Monitor adherence to benchmarks and goals, providing root cause analysis and implementing corrective actions
Manage the InContact Dialer and perform quality assurance for the Customer Service team
Prepare and analyze operational reports, ensuring the daily readiness of the call center automated dialer application
Required Qualifications
High school diploma required; college degree preferred
Minimum 5 years of experience in healthcare revenue cycle or related field required
All certifications required upon hire
Experience with call center management systems and quality assurance processes
Technical proficiency in operating various computer systems, including dialer management programs
