Senior Customer Success Analyst
A company is looking for a Senior Customer Success Analyst, USA, Remote. Key Responsibilities Create and maintain dashboards and reports that track key success metrics Analyze customer behavior, product usage, and retention data to drive company strategy Partner with Customer Success and Product teams to create and implement initiatives that enhance onboarding, engagement, and customer satisfaction Required Qualifications 5+ years of experience in RevOps, Analytics, Customer Success Ops, or similar roles Strong analytical skills with fluency in SQL, Excel/Google Sheets, and data visualization tools Knowledge of customer journey mapping, satisfaction metrics (NPS/CSAT), and customer success platforms A self-motivated individual with natural curiosity and initiative
A company is looking for a Senior Customer Success Analyst, USA, Remote.
Key Responsibilities
Create and maintain dashboards and reports that track key success metrics
Analyze customer behavior, product usage, and retention data to drive company strategy
Partner with Customer Success and Product teams to create and implement initiatives that enhance onboarding, engagement, and customer satisfaction
Required Qualifications
5+ years of experience in RevOps, Analytics, Customer Success Ops, or similar roles
Strong analytical skills with fluency in SQL, Excel/Google Sheets, and data visualization tools
Knowledge of customer journey mapping, satisfaction metrics (NPS/CSAT), and customer success platforms
A self-motivated individual with natural curiosity and initiative
