Revenue Cycle Team Lead

A company is looking for a Team Lead, Revenue Cycle. Key Responsibilities Onboard and train new call center employees, ensuring they are prepared for their roles Facilitate ongoing training sessions to enhance team knowledge and skills Support agents in handling complex and escalated customer issues, including high-level patient disputes Qualifications and Skills High School Diploma or equivalent 4 years of medical billing or collections experience Previous experience in call center operations and/or training Experience in resolving escalated customer issues Comfort with using training and knowledge management software

Apr 1, 2025 - 04:49

A company is looking for a Team Lead, Revenue Cycle. Key Responsibilities Onboard and train new call center employees, ensuring they are prepared for their roles Facilitate ongoing training sessions to enhance team knowledge and skills Support agents in handling complex and escalated customer issues, including high-level patient disputes Qualifications and Skills High School Diploma or equivalent 4 years of medical billing or collections experience Previous experience in call center operations and/or training Experience in resolving escalated customer issues Comfort with using training and knowledge management software