Scaled Customer Engineer

A company is looking for a Scaled Customer Engineer to build lasting relationships with SMB and mid-market customers. Key Responsibilities Own scaled customers and their lifecycle touchpoints, including process improvements and escalated support Co-own the self-serve onboarding process in collaboration with Product and Knowledge Management Drive proactive customer touchpoints and advocate for scaled customers within the organization Required Qualifications 3+ years of experience in Customer Success, Account Management, or similar roles within a SaaS company Technical skills relevant to security products, cloud email, IT, and SSO Ability to multitask and manage competing priorities efficiently Empathy for customers and a commitment to understanding their challenges Ability to collaborate across teams such as Sales, Product, Marketing, and Engineering

Mar 26, 2025 - 01:45

A company is looking for a Scaled Customer Engineer to build lasting relationships with SMB and mid-market customers. Key Responsibilities Own scaled customers and their lifecycle touchpoints, including process improvements and escalated support Co-own the self-serve onboarding process in collaboration with Product and Knowledge Management Drive proactive customer touchpoints and advocate for scaled customers within the organization Required Qualifications 3+ years of experience in Customer Success, Account Management, or similar roles within a SaaS company Technical skills relevant to security products, cloud email, IT, and SSO Ability to multitask and manage competing priorities efficiently Empathy for customers and a commitment to understanding their challenges Ability to collaborate across teams such as Sales, Product, Marketing, and Engineering