Senior Director of Customer Delivery

A company is looking for a Senior Director, Customer Delivery to lead their Customer Delivery, Success, and Support teams. Key Responsibilities: Oversee the full lifecycle of onboarding and implementation from requirements through go-live Build and manage project plans, resourcing strategies, and execution roadmaps Serve as a strategic partner to customers to help solve their business problems Required Qualifications: 10+ years of leadership experience in enterprise Retail SaaS, customer delivery & solution architecture Proven experience driving automation initiatives, ideally using AI Deep expertise in Retail Stack: OMS, WMS, TMS, RMS, ERP Strong technical acumen across API-first architecture, applied AI/ML Experience in scaling delivery operations and optimizing SLAs, KPIs, and service quality

Apr 9, 2025 - 23:02

A company is looking for a Senior Director, Customer Delivery to lead their Customer Delivery, Success, and Support teams. Key Responsibilities: Oversee the full lifecycle of onboarding and implementation from requirements through go-live Build and manage project plans, resourcing strategies, and execution roadmaps Serve as a strategic partner to customers to help solve their business problems Required Qualifications: 10+ years of leadership experience in enterprise Retail SaaS, customer delivery & solution architecture Proven experience driving automation initiatives, ideally using AI Deep expertise in Retail Stack: OMS, WMS, TMS, RMS, ERP Strong technical acumen across API-first architecture, applied AI/ML Experience in scaling delivery operations and optimizing SLAs, KPIs, and service quality