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Senior Director of Platform Operations
A company is looking for a Senior Director, Platform Operations & Capabilities. Key Responsibilities Chart a strategic capabilities roadmap for telephony and operational excellence initiatives Lead a team to implement new technology solutions and drive operational efficiencies Monitor team outcomes through KPIs and maintain documentation for program implementations Required Qualifications Bachelor's degree required 10+ years leading scaled call center operations or product teams 4+ years implementing complex telephony systems or CRM platforms 2+ years of project implementation or project management experience
A company is looking for a Senior Director, Platform Operations & Capabilities.
Key Responsibilities
Chart a strategic capabilities roadmap for telephony and operational excellence initiatives
Lead a team to implement new technology solutions and drive operational efficiencies
Monitor team outcomes through KPIs and maintain documentation for program implementations
Required Qualifications
Bachelor's degree required
10+ years leading scaled call center operations or product teams
4+ years implementing complex telephony systems or CRM platforms
2+ years of project implementation or project management experience