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Senior Manager, Dealer Experience
A company is looking for a Senior Manager, Dealer Experience. Key Responsibilities Lead and develop the Dealer Experience team, enhancing sales operations efficiency and customer satisfaction Establish and implement Key Performance Indicators (KPIs) and service-level agreements (SLAs) to drive operational excellence Collaborate cross-functionally to design training programs and monitor customer satisfaction metrics for continuous improvement Required Qualifications Bachelor's degree in business, economics, finance, or a related field with 10+ years of professional experience, including 6-8+ years in Sales Operations or related functions Proven ability to develop and track KPIs and analyze performance metrics Experience leading high-performing teams in a fast-paced environment Expertise in CRM platforms (preferably Salesforce) and Microsoft Office Suite Experience in budget analysis, financial reporting, and compliance risk management
A company is looking for a Senior Manager, Dealer Experience.
Key Responsibilities
Lead and develop the Dealer Experience team, enhancing sales operations efficiency and customer satisfaction
Establish and implement Key Performance Indicators (KPIs) and service-level agreements (SLAs) to drive operational excellence
Collaborate cross-functionally to design training programs and monitor customer satisfaction metrics for continuous improvement
Required Qualifications
Bachelor's degree in business, economics, finance, or a related field with 10+ years of professional experience, including 6-8+ years in Sales Operations or related functions
Proven ability to develop and track KPIs and analyze performance metrics
Experience leading high-performing teams in a fast-paced environment
Expertise in CRM platforms (preferably Salesforce) and Microsoft Office Suite
Experience in budget analysis, financial reporting, and compliance risk management