Senior Manager of Customer Insights

A company is looking for a Senior Manager, Customer Insights & Optimization. Key Responsibilities Analyze customer journeys to identify improvement opportunities and optimize engagement, retention, and conversion Lead the development of a structured framework for diagnostic, predictive, and prescriptive insights Manage and mentor a team of analysts to foster a culture of curiosity and continuous learning Required Qualifications Bachelor's or Master's degree in Business, Analytics, Marketing, or a related field 7+ years of experience in customer insights, analytics, or optimization roles Proficiency in data analysis tools (SQL, Python, R) and visualization platforms (Tableau, Power BI) Strong business acumen with the ability to translate complex data into strategic recommendations Proven experience managing and mentoring teams in a fast-paced environment

Apr 17, 2025 - 16:22

A company is looking for a Senior Manager, Customer Insights & Optimization. Key Responsibilities Analyze customer journeys to identify improvement opportunities and optimize engagement, retention, and conversion Lead the development of a structured framework for diagnostic, predictive, and prescriptive insights Manage and mentor a team of analysts to foster a culture of curiosity and continuous learning Required Qualifications Bachelor's or Master's degree in Business, Analytics, Marketing, or a related field 7+ years of experience in customer insights, analytics, or optimization roles Proficiency in data analysis tools (SQL, Python, R) and visualization platforms (Tableau, Power BI) Strong business acumen with the ability to translate complex data into strategic recommendations Proven experience managing and mentoring teams in a fast-paced environment