Senior Manager of Service Management

A company is looking for a Senior Manager of Service Management. Key Responsibilities Ensure effective delivery of IT services aligned with business objectives and SLAs Lead and mentor a team of IT professionals to foster a high-performance work environment Identify and implement process improvements to enhance service quality and operational efficiency Required Qualifications Bachelor's degree in Information Technology, Computer Science, or a related field; Master's degree preferred 7-10 years of experience in IT service management or related roles, with 3-5 years in a leadership position Deep understanding of IT service management frameworks and best practices, such as ITIL Strong leadership and team management abilities ITIL V4 Foundation certification required; ITIL V4 Specialist level desired

Apr 11, 2025 - 23:41

A company is looking for a Senior Manager of Service Management. Key Responsibilities Ensure effective delivery of IT services aligned with business objectives and SLAs Lead and mentor a team of IT professionals to foster a high-performance work environment Identify and implement process improvements to enhance service quality and operational efficiency Required Qualifications Bachelor's degree in Information Technology, Computer Science, or a related field; Master's degree preferred 7-10 years of experience in IT service management or related roles, with 3-5 years in a leadership position Deep understanding of IT service management frameworks and best practices, such as ITIL Strong leadership and team management abilities ITIL V4 Foundation certification required; ITIL V4 Specialist level desired