Senior Technical Customer Success Manager
A company is looking for a Senior Technical Customer Success Manager to enhance customer satisfaction and success with their cybersecurity solutions. Key Responsibilities Manage a portfolio of Enterprise and Strategic accounts to drive adoption of the cybersecurity solution Act as a customer advocate, relaying feedback to internal teams and guiding clients through the onboarding process Conduct regular success check-ins and in-depth quarterly business reviews to align on strategic initiatives Required Qualifications 5+ years of experience in a customer-facing role within a SaaS or cybersecurity environment In-depth knowledge of cybersecurity practices and relevant certifications (e.g., CompTIA Security+, CISSP) Strong technical expertise in information technology and cybersecurity Experience with CRM and Customer Success software Ability to work independently and as part of a team on customer-focused initiatives
A company is looking for a Senior Technical Customer Success Manager to enhance customer satisfaction and success with their cybersecurity solutions.
Key Responsibilities
Manage a portfolio of Enterprise and Strategic accounts to drive adoption of the cybersecurity solution
Act as a customer advocate, relaying feedback to internal teams and guiding clients through the onboarding process
Conduct regular success check-ins and in-depth quarterly business reviews to align on strategic initiatives
Required Qualifications
5+ years of experience in a customer-facing role within a SaaS or cybersecurity environment
In-depth knowledge of cybersecurity practices and relevant certifications (e.g., CompTIA Security+, CISSP)
Strong technical expertise in information technology and cybersecurity
Experience with CRM and Customer Success software
Ability to work independently and as part of a team on customer-focused initiatives
