Service Desk Manager
A company is looking for a Service Desk Manager to oversee and enhance daily support operations. Key Responsibilities Manage day-to-day operations of the service desk, acting as an escalation point for complex issues Lead and mentor a team of 10+ direct reports, analyzing performance metrics for service improvement Implement and optimize service desk processes and workflows, maintaining documentation for efficient problem-solving Required Qualifications Bachelor's degree in Information Technology, Computer Science, or a related field 8+ years of experience in Information Technology support roles 5+ years of experience in Service Desk management with a team of at least 5-10 direct reports 5+ years of experience in vendor management
A company is looking for a Service Desk Manager to oversee and enhance daily support operations.
Key Responsibilities
Manage day-to-day operations of the service desk, acting as an escalation point for complex issues
Lead and mentor a team of 10+ direct reports, analyzing performance metrics for service improvement
Implement and optimize service desk processes and workflows, maintaining documentation for efficient problem-solving
Required Qualifications
Bachelor's degree in Information Technology, Computer Science, or a related field
8+ years of experience in Information Technology support roles
5+ years of experience in Service Desk management with a team of at least 5-10 direct reports
5+ years of experience in vendor management
