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Service Desk Manager
A company is looking for a Service Desk Manager to oversee daily operations of the IT Service Desk and manage staff supporting the university community. Key Responsibilities Oversee daily operations of the Service Desk, including managing staff and ensuring effective service delivery Ensure high-quality customer service by coaching staff, handling escalations, and monitoring service interactions Provide performance feedback, analyze service metrics, and coordinate training for the Service Desk team Required Qualifications Bachelor's degree in Computer Science or related field, or equivalent experience Minimum of two years of direct supervisory experience in a technical environment At least four years of experience providing IT support Knowledge of various desktop operating systems and software applications Commitment to promoting diversity and cultural sensitivity in the workplace
A company is looking for a Service Desk Manager to oversee daily operations of the IT Service Desk and manage staff supporting the university community.
Key Responsibilities
Oversee daily operations of the Service Desk, including managing staff and ensuring effective service delivery
Ensure high-quality customer service by coaching staff, handling escalations, and monitoring service interactions
Provide performance feedback, analyze service metrics, and coordinate training for the Service Desk team
Required Qualifications
Bachelor's degree in Computer Science or related field, or equivalent experience
Minimum of two years of direct supervisory experience in a technical environment
At least four years of experience providing IT support
Knowledge of various desktop operating systems and software applications
Commitment to promoting diversity and cultural sensitivity in the workplace