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Support Application Specialist
A company is looking for a Support Application Specialist. Key Responsibilities Resolve product or service issues by clarifying customer needs and determining solutions Document customer interactions in the ticketing system and escalate unresolved issues to appropriate teams Maintain up-to-date knowledge of company products to educate customers and collect feedback for improvement Required Qualifications Proven experience as a Support Application Specialist or in a similar role Previous experience in EdTech, SIS, or technical integrations (SFTP, API, etc) Ability to work independently and collaboratively in a team environment Proactive, self-motivated attitude with a willingness to learn Flexible schedule availability, including early mornings, evenings, and weekends
A company is looking for a Support Application Specialist.
Key Responsibilities
Resolve product or service issues by clarifying customer needs and determining solutions
Document customer interactions in the ticketing system and escalate unresolved issues to appropriate teams
Maintain up-to-date knowledge of company products to educate customers and collect feedback for improvement
Required Qualifications
Proven experience as a Support Application Specialist or in a similar role
Previous experience in EdTech, SIS, or technical integrations (SFTP, API, etc)
Ability to work independently and collaboratively in a team environment
Proactive, self-motivated attitude with a willingness to learn
Flexible schedule availability, including early mornings, evenings, and weekends
