![Building A Digital PR Strategy: 10 Essential Steps for Beginners [With Examples]](https://buzzsumo.com/wp-content/uploads/2023/09/Building-A-Digital-PR-Strategy-10-Essential-Steps-for-Beginners-With-Examples-bblog-masthead.jpg)
![How One Brand Solved the Marketing Attribution Puzzle [Video]](https://contentmarketinginstitute.com/wp-content/uploads/2025/03/marketing-attribution-model-600x338.png?#)
Support Engineer I
A company is looking for a Support Engineer I (eStar/V3/eSped Special Programs Solutions). Key Responsibilities Provide Tier 2 and above technical support for clients, resolving complex software issues Analyze client programs and offer recommendations to enhance their use of the software Document issues and track case progress within the Zendesk tracking system Required Qualifications Bachelor's Degree and/or equivalent experience 4+ years of experience in a customer-facing role, preferably in technical support Experience troubleshooting SaaS applications Familiarity with SQL, Freighter, and relational databases Experience using Zendesk, Salesforce, and/or Netsuite
A company is looking for a Support Engineer I (eStar/V3/eSped Special Programs Solutions).
Key Responsibilities
Provide Tier 2 and above technical support for clients, resolving complex software issues
Analyze client programs and offer recommendations to enhance their use of the software
Document issues and track case progress within the Zendesk tracking system
Required Qualifications
Bachelor's Degree and/or equivalent experience
4+ years of experience in a customer-facing role, preferably in technical support
Experience troubleshooting SaaS applications
Familiarity with SQL, Freighter, and relational databases
Experience using Zendesk, Salesforce, and/or Netsuite