Support Operations Manager

A company is looking for a Support Operations Manager to shape and scale their global customer experience. Key Responsibilities Define and drive the roadmap for scaling the customer support organization Design and implement a global support model that enhances cloud security excellence Optimize support tools and systems to improve ticket management and performance reporting Required Qualifications 6+ years of experience in support operations, customer experience, or technical operations, preferably in a SaaS environment Proven ability to lead strategic initiatives in a fast-paced environment Experience with support tools such as ServiceNow or similar platforms Strong analytical skills for building and interpreting reports and KPIs Customer-first mindset with a passion for enhancing support experiences

Apr 14, 2025 - 18:17

A company is looking for a Support Operations Manager to shape and scale their global customer experience. Key Responsibilities Define and drive the roadmap for scaling the customer support organization Design and implement a global support model that enhances cloud security excellence Optimize support tools and systems to improve ticket management and performance reporting Required Qualifications 6+ years of experience in support operations, customer experience, or technical operations, preferably in a SaaS environment Proven ability to lead strategic initiatives in a fast-paced environment Experience with support tools such as ServiceNow or similar platforms Strong analytical skills for building and interpreting reports and KPIs Customer-first mindset with a passion for enhancing support experiences