Technical Service Representative

A company is looking for a Technical Service Representative to provide customer service and technical support to dealers and service centers. Key Responsibilities Manage high volume of inbound calls related to warranty concerns, troubleshooting, and product specifications Provide guidance on repairing bath products and installing accessories Serve as escalated level 2 Technical Support and process repair parts orders Required Qualifications Minimum of two years' experience in a product-based customer support role, preferably in the bath, spa, pool, plumbing, or electrical industry Working knowledge of mechanical components and electrical troubleshooting Trade School or Associate Degree preferred Proficient in Windows-based computer applications Ability to work independently with minimal supervision

Mar 3, 2025 - 18:57

A company is looking for a Technical Service Representative to provide customer service and technical support to dealers and service centers. Key Responsibilities Manage high volume of inbound calls related to warranty concerns, troubleshooting, and product specifications Provide guidance on repairing bath products and installing accessories Serve as escalated level 2 Technical Support and process repair parts orders Required Qualifications Minimum of two years' experience in a product-based customer support role, preferably in the bath, spa, pool, plumbing, or electrical industry Working knowledge of mechanical components and electrical troubleshooting Trade School or Associate Degree preferred Proficient in Windows-based computer applications Ability to work independently with minimal supervision