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Voice of the Customer Program Manager
A company is looking for a Voice of the Customer (VoC) Program Manager. Key Responsibilities Establish and centralize robust feedback mechanisms from various sources Optimize VoC data collection, survey design, and analysis Provide actionable recommendations to inform product and service improvements Required Qualifications Hands-on experience with VoC programs Minimum 5 years of project or program management experience Proficiency in research methodologies and data analytics Customer-centric mindset Preferred experience with tools like Qualtrics, Tableau, and SQL
A company is looking for a Voice of the Customer (VoC) Program Manager.
Key Responsibilities
Establish and centralize robust feedback mechanisms from various sources
Optimize VoC data collection, survey design, and analysis
Provide actionable recommendations to inform product and service improvements
Required Qualifications
Hands-on experience with VoC programs
Minimum 5 years of project or program management experience
Proficiency in research methodologies and data analytics
Customer-centric mindset
Preferred experience with tools like Qualtrics, Tableau, and SQL
