Workforce and Vendor Manager

A company is looking for a Workforce & Vendor Manager, Product Support. Key Responsibilities Act as the main point of contact for the BPO provider, managing the operational framework to meet service levels and performance targets Conduct regular business reviews with the BPO, analyzing performance data and presenting actionable insights Develop workforce capacity models to predict staffing requirements and optimize resource allocation Required Qualifications 3-5 years of experience in workforce management, vendor management, or a related operations role Experience in developing and maintaining workforce capacity models and forecasting methodologies Proven experience in managing external vendors and conducting business reviews Strong analytical skills with proficiency in data analysis tools Experience in a customer support environment

Mar 20, 2025 - 19:34

A company is looking for a Workforce & Vendor Manager, Product Support. Key Responsibilities Act as the main point of contact for the BPO provider, managing the operational framework to meet service levels and performance targets Conduct regular business reviews with the BPO, analyzing performance data and presenting actionable insights Develop workforce capacity models to predict staffing requirements and optimize resource allocation Required Qualifications 3-5 years of experience in workforce management, vendor management, or a related operations role Experience in developing and maintaining workforce capacity models and forecasting methodologies Proven experience in managing external vendors and conducting business reviews Strong analytical skills with proficiency in data analysis tools Experience in a customer support environment