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Workforce Manager
A company is looking for a Workforce Manager to optimize staffing and enhance operational efficiency within support teams. Key Responsibilities: Manage workforce scheduling and staffing optimization for BPO and internal teams Provide guidance to team managers on leveraging workforce management tools effectively Monitor real-time adherence to schedules and address staffing issues proactively Qualifications: 3+ years of experience in workforce management within a customer support or BPO environment Expertise with workforce management software, preferably Zendesk WFM Strong analytical skills to interpret complex data and provide actionable insights Proven ability to build relationships and communicate with diverse stakeholders Experience in forecasting, scheduling, and reporting in a high-volume customer support environment
A company is looking for a Workforce Manager to optimize staffing and enhance operational efficiency within support teams.
Key Responsibilities:
Manage workforce scheduling and staffing optimization for BPO and internal teams
Provide guidance to team managers on leveraging workforce management tools effectively
Monitor real-time adherence to schedules and address staffing issues proactively
Qualifications:
3+ years of experience in workforce management within a customer support or BPO environment
Expertise with workforce management software, preferably Zendesk WFM
Strong analytical skills to interpret complex data and provide actionable insights
Proven ability to build relationships and communicate with diverse stakeholders
Experience in forecasting, scheduling, and reporting in a high-volume customer support environment