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Workforce Scheduling Analyst
A company is looking for a Workforce Scheduling Analyst II. Key Responsibilities Develops staffing schedules to ensure maximum efficiency of resources to meet customer demand Analyzes contact center patterns and evaluates key performance metrics to identify areas for improvement Maintains accurate records of staff schedules and prepares reports on contact center effectiveness Required Qualifications Bachelor's degree required 2 - 4 years of related experience or equivalent experience Ability to prioritize and manage time effectively Experience in workforce management or scheduling preferred Knowledge of contact center operations and performance metrics
A company is looking for a Workforce Scheduling Analyst II.
Key Responsibilities
Develops staffing schedules to ensure maximum efficiency of resources to meet customer demand
Analyzes contact center patterns and evaluates key performance metrics to identify areas for improvement
Maintains accurate records of staff schedules and prepares reports on contact center effectiveness
Required Qualifications
Bachelor's degree required
2 - 4 years of related experience or equivalent experience
Ability to prioritize and manage time effectively
Experience in workforce management or scheduling preferred
Knowledge of contact center operations and performance metrics