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AI Customer Support Lead
A company is looking for an AI-Driven Amazon Customer Support Lead & VA. Key Responsibilities Resolve customer inquiries via email, chat, or phone and manage disputes efficiently Utilize AI tools to enhance customer service efficiency and automate routine questions Monitor KPIs related to account health and collaborate with the Account Health Manager to address listing issues Required Qualifications Experience in customer service or e-commerce (1-2 years preferred) Strong written and spoken English skills Familiarity with AI tools and time management Knowledge of Amazon policies is a bonus Ability to learn and adapt quickly in a fast-paced environment
A company is looking for an AI-Driven Amazon Customer Support Lead & VA.
Key Responsibilities
Resolve customer inquiries via email, chat, or phone and manage disputes efficiently
Utilize AI tools to enhance customer service efficiency and automate routine questions
Monitor KPIs related to account health and collaborate with the Account Health Manager to address listing issues
Required Qualifications
Experience in customer service or e-commerce (1-2 years preferred)
Strong written and spoken English skills
Familiarity with AI tools and time management
Knowledge of Amazon policies is a bonus
Ability to learn and adapt quickly in a fast-paced environment