Application Support Associate Director

A company is looking for an Associate Director of Application Support to oversee a technical support team for business applications. Key Responsibilities Manage a team of application support analysts, ensuring efficient issue resolution and team development Act as a point of escalation for complex technical issues and monitor application performance Establish service level agreements (SLAs) and continuously improve support processes Required Qualifications Bachelor's degree in Computer Science, Information Technology, or equivalent work experience Minimum 5+ years of experience in managing and leading teams Strong understanding of ITIL framework and best practices for application support Proven experience managing a technical support team and troubleshooting complex application issues Familiarity with project management methodologies and tools

Apr 3, 2025 - 19:21

A company is looking for an Associate Director of Application Support to oversee a technical support team for business applications. Key Responsibilities Manage a team of application support analysts, ensuring efficient issue resolution and team development Act as a point of escalation for complex technical issues and monitor application performance Establish service level agreements (SLAs) and continuously improve support processes Required Qualifications Bachelor's degree in Computer Science, Information Technology, or equivalent work experience Minimum 5+ years of experience in managing and leading teams Strong understanding of ITIL framework and best practices for application support Proven experience managing a technical support team and troubleshooting complex application issues Familiarity with project management methodologies and tools