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Automotive Technical Support Agent
A company is looking for an Automotive Technical Support Agent for remote work. Key Responsibilities Provide remote assistance for automotive diagnostics, including reading and clearing Diagnostic Trouble Codes (DTC) and performing ADAS calibrations Escalate issues to higher-level agents or coordinators as needed Manage ticketing system to ensure customer satisfaction and problem resolution Required Qualifications Prior experience in automotive troubleshooting and repair Automotive certification or equivalent work experience Basic computer skills, including proficiency in MS Office Understanding of light-duty automotive systems and diagnostic procedures Familiarity with OE software and diagnostic scan tools preferred
A company is looking for an Automotive Technical Support Agent for remote work.
Key Responsibilities
Provide remote assistance for automotive diagnostics, including reading and clearing Diagnostic Trouble Codes (DTC) and performing ADAS calibrations
Escalate issues to higher-level agents or coordinators as needed
Manage ticketing system to ensure customer satisfaction and problem resolution
Required Qualifications
Prior experience in automotive troubleshooting and repair
Automotive certification or equivalent work experience
Basic computer skills, including proficiency in MS Office
Understanding of light-duty automotive systems and diagnostic procedures
Familiarity with OE software and diagnostic scan tools preferred