Client Success Operations Manager

A company is looking for a Client Success Operations Analyst. Key Responsibilities Lead the strategy and optimization of CS tech stack to improve implementation timelines and customer satisfaction Develop standardized approaches for implementation milestones and maintain a library of templates and playbooks Own key CS metrics and identify bottlenecks in the customer journey to drive continuous improvement initiatives Required Qualifications 4+ years of experience in CS Operations, Professional Services, or Implementation Operations, preferably in SaaS or healthcare technology Experience administering and optimizing CS tools like RocketLane, Gainsight, or similar platforms Strong analytical capabilities with experience in data-driven decision-making Project management experience with a history of delivering operational improvements Ability to influence cross-functional stakeholders

Apr 19, 2025 - 00:51

A company is looking for a Client Success Operations Analyst. Key Responsibilities Lead the strategy and optimization of CS tech stack to improve implementation timelines and customer satisfaction Develop standardized approaches for implementation milestones and maintain a library of templates and playbooks Own key CS metrics and identify bottlenecks in the customer journey to drive continuous improvement initiatives Required Qualifications 4+ years of experience in CS Operations, Professional Services, or Implementation Operations, preferably in SaaS or healthcare technology Experience administering and optimizing CS tools like RocketLane, Gainsight, or similar platforms Strong analytical capabilities with experience in data-driven decision-making Project management experience with a history of delivering operational improvements Ability to influence cross-functional stakeholders