Customer Feedback Specialist

A company is looking for a QA Customer Feedback Specialist to address and resolve customer service issues while supporting business goals. Key Responsibilities Compose high-level email communications to company leaders summarizing service issues and actions taken Schedule and lead calls with department partners to address escalated issues and present recommendations Coordinate with teams to secure staffing for unique client situations and manage emergency communications Required Qualifications 3 years of customer resolution/support experience High School Diploma or some college with extensive experience considered Critical thinking skills are required Ability to work independently with minimal supervision Experience in managing caregiver performance and handling escalated situations

Apr 16, 2025 - 19:45

A company is looking for a QA Customer Feedback Specialist to address and resolve customer service issues while supporting business goals. Key Responsibilities Compose high-level email communications to company leaders summarizing service issues and actions taken Schedule and lead calls with department partners to address escalated issues and present recommendations Coordinate with teams to secure staffing for unique client situations and manage emergency communications Required Qualifications 3 years of customer resolution/support experience High School Diploma or some college with extensive experience considered Critical thinking skills are required Ability to work independently with minimal supervision Experience in managing caregiver performance and handling escalated situations