Customer Service Representative II

A company is looking for a Customer Service Representative II, responsible for providing exceptional customer service via inbound Call Center Operations. Key Responsibilities Receive and respond to inbound and outbound phone calls for customer assistance Document all calls in ticketing and tracking systems Research customer claims and function as a liaison between the claims department and providers Required Qualifications 2 - 3 years' experience in Healthcare claims operations or Call Center environment High school degree required Full comprehensive understanding of the covered plan benefits Basic understanding of MS Office applications, especially Word and Excel Willingness to learn new skills and collaborate in a team environment

Feb 12, 2025 - 19:24

A company is looking for a Customer Service Representative II, responsible for providing exceptional customer service via inbound Call Center Operations. Key Responsibilities Receive and respond to inbound and outbound phone calls for customer assistance Document all calls in ticketing and tracking systems Research customer claims and function as a liaison between the claims department and providers Required Qualifications 2 - 3 years' experience in Healthcare claims operations or Call Center environment High school degree required Full comprehensive understanding of the covered plan benefits Basic understanding of MS Office applications, especially Word and Excel Willingness to learn new skills and collaborate in a team environment